The ISO/IEC 20000 Foundation certification is a professional certification for professionals needing to have an overall understanding of the ISO 20000 standard and its requirements.
The principal competencies and knowledge skills needed by the market are the ability to support an organization in managing a Service Management System as specified in ISO 20000:2011.
Various professions may apply for this certification:
- Person responsible for the service management or conformity in an organization
- Member of the Service management team
- Expert adviser in service management
- Technical expert wanting to prepare for an Service management audit function
The requirements for this certification are:
|Credential||Exam||Professional experience||MS audit/ assessment experience||SMMS project experience||Other requirements|
|ISO/IEC 20000 Foundation||PECB Certified ISO/IEC 20000 Foundation Exam or equivalent||None||None||None||Signing the PECB code of ethics|
Informations and registration:
Alexandra Niculae, Training Director ENVISO