ISO/IEC 20000 Foundation Certification

The ISO/IEC 20000 Foundation certification is a professional certification for professionals needing to have an overall understanding of the ISO 20000 standard and its requirements.

The principal competencies and knowledge skills needed by the market are the ability to support an organization in managing a Service Management System as specified in ISO 20000:2011.
Various professions may apply for this certification:

  • Person responsible for the service management or conformity in an organization
  • Member of the Service management team
  • Expert adviser in service management
  • Technical expert wanting to prepare for an Service management audit function

The requirements for this certification are:

Credential Exam Professional experience MS audit/ assessment experience SMMS project experience Other requirements
ISO/IEC 20000 Foundation PECB Certified ISO/IEC 20000 Foundation Exam or equivalent None None None Signing the PECB code of ethics


Informations and registration:

Poza-site-ANAlexandra Niculae, Training Director ENVISO