The ISO/IEC 20000 Master certification is a professional certification for professionals needing to implement an Service Management System (SMS) and to master the audit techniques and to manage (or be part of) audit teams and audit program.
The principal competencies and knowledge skills needed by the market are the ability to support an organization in implementing and managing a Service Management System as specified in ISO 20000:2011 as well as manage an audit program.
Various professions may apply for this certification:
Senior manager or senior consultant wanting to implement an Service Management System (SMS)
Senior project manager or senior consultant wanting to master the Service Management System implementation process
The requirements for this certification are:
|Credential||Exam||Professional experience||MS audit/ assessment experience||SMMS project experience||Other requirements|
|ISO/IEC 20000 Master||PECB Certified ISO/IEC 20000 Lead Auditor Exam or equivalent, and PECB Certified ISO/IEC 20000 Lead Implementer exam or equivalent||Ten years: Six years of ITSM work experience||Audit activities totaling 500 hours||Project activities totaling 500 hours||Signing the PECB code of ethics|
Informations and registration:
Alexandra Niculae, Training Director ENVISO